Return Policy

We’re happy to share about the Return/Exchange policy offered to our customers. With this option, if you don’t like the product or if there is any issue like (wrong size, damaged product, wrong product) you will have the option of requesting the return request within maximum of 7 days from product delivery. 

The only requirement of the return/exchange policy is that the item you’re returning should be in it’s actual condition. Tags and packaging should remain intact and the product should not have been used. Once the item is received at the warehouse, there will be a quality check, post which the refund will be processed. Refund will be processed within 2 weeks after receiving back the products. You’re more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product. 

You can now apply for the return request by sending us an email on support@maniera.in along with the complete and clear images. Please check the list shared below for the images required for return. 

• Please share complete and clear image of the product along with the tags.
• Please ensure that the product is in proper unused condition and without any damages on products and the box.
• Please share the image of the invoice as well.

Once all the images and reason for return are shared on our email, our team will review your request and once the request is approved, our courier partner will be aligned to pick up the order as per your prescribed date and time, subject to availability.
The refund will be processed when the product is delivered to our Warehouse and meets the quality parameters of the item. There will be no refund issued if the received product does not pass the quality check. 

*Please note, the amount will be refunded for the items only, other fees like shipping fee are non- refundable. Also, our shipping partner will pick up your returned items at no extra as of now.* 

The following Exception and Rules apply to this Policy: 

• As a new company, we currently do not have the option for the reverse pick up for products so you would have to self ship it to our warehouse address. Your support is highly appreciated. We will connect you to the service providers when your return has been approved from our end.
• All items that need to be returned/exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. products must be packed in the original box in which they were delivered).
• In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then your gift item also needs to be returned in order to process the required refund.
• Maniera will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, Maniera would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the Customer.

Important Note: 

• In case of any damaged product or wrong product delivered from our end, the return pickup would be done from our end without any additional charges and we would take a follow up on the email regarding the refund.
• Currently, we have the option for the refund of the returned products under your Maniera account in your Store Credit.
• The store credit would be initiated from our end within 24 hours from the pickup date in your Maniera account.
• Monetary refund would not be done from our end in case the return request is initiated for the below shared reasons: Did not like, size issue/fitting issue.