Privacy Policy

Giovanno Privacy Policy

Giovanno has created this Privacy Policy to help you understand how we collect, use, and protect your information when you visit the Site and use the Products and services. By using the Site, you are agreeing to allow the Site to collect, use, store, and transfer your information, including any information you provide about you/your children (collectively, "your information"), as described in this Privacy Policy. Please note that this means, regardless of where you live, you will be giving us permission to transfer your information to, and to store and process your information internally, at Giovanno. If you do not wish to agree to the terms of this Privacy Policy, please do not provide your information when requested and immediately stop using the Site.

1. What personal information does Giovanno collect?

We may hold information relating to you that you have provided to us while registering with us or while placing an order through us, or that we may have obtained from another source (such as our distributors or from marketing organisations). This information may include, amongst other things, your name, address, telephone numbers, information on how you use our products, your experience with the product, and information on your browsing activity (when visiting ours or our distributors' websites), domain address, and any other information collected in relation to your use of our products and services ("information").

The information collected is regarding the Site's visitors and registered users (i.e., individuals who purchase the Products and online services).

2. How does Giovanno use your personal information?

The information that Giovanno collects from you is held in accordance with applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions, which include:

• Processing your orders and making deliveries;
• Verifying products purchased by you for processing any replacement or warranty claim;
• Billing you (unless you pay by another agreed method);
• Settling accounts with those who provide related services to us;
• Dealing with requests, enquiries, or complaints and other customer care-related activities, and all other general administrative and business purposes;
• Carrying out market and product analysis and marketing our and our group companies' products and services generally;
• Contacting you (including by post, email, fax, short text message (SMS), pager, or telephone) about our and our group companies' products and services and the products and services of carefully selected third parties which we think may be of interest to you (unless you ask us in writing not to). For completeness, we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the electronic marketing messages we and our selected third parties send need not include an unsubscribe facility;
• Inclusion in any telephone or similar directory or directory enquiry service provided or operated by us or by a third party (subject to any objection or preference you may have indicated to us in writing);
• Carrying out any activity in connection with a legal, governmental, or regulatory requirement on us or in connection with legal proceedings, crime, or fraud prevention, detection, or prosecution;
• Carrying out activities connected with the running of our business, such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems, and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer.

All personal information shared and exchanged with Giovanno will not be shared, sold, disclosed, or revealed to a third party in any form, for any purposes, at any time. All contacts and sales information, including the information/queries from us, will remain confidential.

Giovanno guarantees that if you supply your postal address online, you will only be sent the information for which you provided your address, but if you do not wish to receive email from us in the future, or if you wish to be removed from mailing lists, please let us know by sending an email or writing to us.

3. How does Giovanno protect children's privacy?

Giovanno takes special care to protect the safety and privacy of children. The Site is not permissible to be made use of or accessed by an individual under the age of 13. The Site also does not send email correspondence to anyone who informs Giovanno that they are under the age of 13. Parents/guardians of the children under the age of 13 years must control and supervise any web-based activity conducted by the child.

4. Sharing your information outside India.

We do not share any information outside India.

5. Protecting your personal information

Giovanno takes reasonable steps to ensure that the personal information it collects, uses, or discloses is stored in a secure environment protected from unauthorised access, modification, or disclosure. In case of any concerns, the privacy officer can be contacted at [Insert Privacy Officer Email].

To unsubscribe from SMS, MMS, or other mobile messaging, you may also follow the instructions in the messages you receive. Similarly, all emails you receive will provide you with information as to how to get off the email mailing list if you so desire.

Alternatively, if you would like to have your name and contact information removed from receiving communications from Giovanno, please contact the Customer Service by sending an email to [Insert Customer Service Email]. It takes some time to put opt-outs in effect, so you may still receive electronic communications from Giovanno for several weeks after your request is received.

6. Marketing Use

Giovanno uses Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting) on this website.

Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.

Giovanno may use data from Google's interest-based advertising or 3rd-party audience data (such as age, gender, and interests) with Google Analytics for understanding the Site's audience.

7. This Policy does not apply to any of the following:

• Information collected by Giovanno through offline means (such as through a mail-in product registration card or on the phone by Giovanno Customer Support), unless we clearly note otherwise at the place or time of data collection or the offline-collected data is merged and used together with online-collected data;
• Third-party websites operated by other companies and that are linked to our Online Services, or that provide links from their sites to ours. We are not responsible, and disclaim any and all responsibility, for the practices or content of such third-party websites; or
• Information given to us in a business capacity or for employment or work-related purposes, such as information about our business customers (retailers, distributors, etc.), personal information provided by artists or other professionals we hire to help create our products, or job applicant data submitted through the Join Us section of our website.

8. Changes to this Policy

From time to time, we may update this Privacy Policy. If we do, we will note at the top of this page the last date for any changes made and/or when they become effective. If the changes made are material (for example, we want to use your information, specifically personal information, in ways we did not previously tell you about in this Policy or could not be reasonably expected by you), we will take prior written consent of yours to the said changes in a more prominent way.